The purpose of the Electric Department is to provide reliable electric service to Winterville’s electric customers at a reasonable cost. The Electric Department performs maintenance to the electric system, The installation and maintenance of street lights and area lights is performed by the Electric Department.

Electric Customer Survey

The Town of Winterville is participating in a survey regarding our electric services. Customers may receive an email from Maru Research regarding the survey.  Some customers may think it is a scam.  It is legitimate and the Town would like for you to participate. Electric Customer Survey

What To Do If The Lights Go Out

If your power goes out, we suggest that you first look and see if your neighbor's power is also out. If it is not, you may wish to check your home power panel to determine if a fuse has blown or a circuit breaker has tripped. If neighboring houses have also lost power, look to see if there are any trees or branches on the lines, or if there are any down wires, flashes of light, or other signs of power system damage. Do not touch or attempt to move any electric lines or objects that are in contact with electric lines.

Important Phone Numbers

If a power outage occurs, you may call 252-902-6328 to report it. Service will be restored as soon as possible, although it may not be possible to predict an exact time at which power will be restored. During significant weather events that result in widespread power failures, you may call Town Hall at 252-756-2221 and be automatically transferred to the Town Emergency Operations Center where Town staff will be able to provide you with updated information on the power outage and plans to restore service.

Electric Emergency Contact #: (252) 902-6328